Conversational AI and Chatbot

Business Use case

Helping people to file IT Returns using a question-answering system and conversational AI.
Furthermore, the chatbot would also act as a lead generation platform for other financial
services the client provides

Client

Financial Services firm in India with 1500+ employees.
Deployed in production with over several thousand monthly users.

Use cases solves

1. FAQ Bot: Answer the most asked questions like “How do I calculate my income tax”,“Are mutual-funds taxable”, and over 800+ questions like these.
2. Lead Generation: the client sold financial services, so the bot would ask questions like“Are you interested in reducing your income tax”, and follow up with relevant questions.This would be summarized and a list of interested people would be sent to the salesteam for them to contact.

Technologies Used

Python, Django, RASA, BERT Server, Sentiment Analysis, TensorRT.

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